Contact Us

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Mercure Sunshine Coast Kawana Waters

9 Florey Boulevarde
Birtinya QLD 4575

Phone: +61 7 5334 0500
Email: stay@mercurekawanawaters.com.au

Frequently asked questions

Is the online booking procedure secure?

Yes, we use the SSL protocol, so all bookings and your information made on our site are secure.

How can I cancel a booking?

Please contact us and we will assist you to cancel your reservation.

When do I need to pay for the accommodation?

Payment of any outstanding balance is made upon check out. You will be asked for a pre authorisation hold amount upon check in to cover any incidentals and hold the reservation amount. Unless agreed otherwise on the terms and conditions of the applicable booking.

How much does parking cost?

Car parking is complimentary and subject to availability.

Can I request a late checkout?

You can request a late check out on arrival or during your stay, we will do our best to accommodate your needs.

Can I leave my luggage?

Yes, if at check in your room is not ready or after you need to store your bags after checkout, we will kindly store them (free of charge).

Can I request a cot or a high chair?

Of course, please complete the contact us form.

Check-out time?

The check-out time is 10am. You can request a late check out on your arrival and we will do our best to accommodate your needs.

Check-in time?

Check-in time is from 2pm, in case your early we‘ll do our best to have your room available as soon as possible.

Why should I book direct with the hotel?

We will always offer you our best rates via our official website.

We will always give priority to guests requests who choose to book direct with us.

You’ll share your personal information and credit card details with us only, and you’ll be sure your reservation won’t get lost.